Sigh...
It takes first hand experience to really know what happens in the call center industry...
I am now working in the field of IT/Networking and I believe that we cannot judge an industry if we do not have enough knowledge/experience in a field.
First and foremost not all call centers are alike... some call centers do not have the same standard as others do... probably one of the reasons why call centers are gaining the "last option" cliche is because of low standard call centers where industry rejects usually fall. Second, international call centers transact globally providing world class training to its employees, and lastly, call centers provide competetive compensation packages as compared to other companies/field.
Ask me... I have more than a hundred reason why...
This is Osirus Whiz signing off...